Making a complaint

If you're unhappy with our insurance service, please give us the chance to put things right. Call 03 8353 8247 or email mail@dalal.com.au

We'll acknowledge your complaint within 1 business day, in writing or by phone. The person your complaint is about won't handle it, and we'll do our best to resolve it within 5 working days

If your complaint isn't resolved within 5 working days, contact the Complaints Officer at Community Broker Network Pty Ltd, the licensee we arrange insurance under

Phone (08) 9480 8950 Email compliance@cbnet.com.au Post PO Box 1183, West Perth WA 6872, marked “Notice of Complaint”

The Complaints Officer will acknowledge your complaint in writing within 1 business day and try to resolve it quickly and fairly, no later than 30 days after receiving it, with updates at least every 10 days

Community Broker Network Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint can't be resolved to your satisfaction, you can take it to AFCA, which provides fair and independent complaint resolution that is free to you

Email info@afca.org.au Phone 1800 931 678 (free call) Post GPO Box 3, Melbourne VIC 3001

We follow the Insurance Brokers Code of Practice. If you think we've breached the Code, you can report it to the Insurance Brokers Code Compliance Committee

Email info@codecompliance.org.au Phone 1800 931 678 (free call) Post PO Box 14240, Melbourne VIC 8001

For a complaint about our accounting or tax services, email info@daccountants.com.au or call 03 8353 8247. If it isn't resolved, you can contact the Tax Practitioners Board